In the modern internet world, it is really easy to complain and moan. People, I feel, often forget to praise.
And praise is all I have for the Phase One / Capture One support team. I had to contact them today about using Capture One Pro 7 and, just like every single other time in the past, their response was blazingly fast, to the point of almost being immediate. I am truly impressed. Even without comparing them to some of the shocking service I have had from other vendors, they would impress. They exceed what I think of as good service.
I should add too, that every single time I've had to contact them, it has been about me and my silliness and ways to get around problems I have introduced, never actually about a problem with their product.